Track Your Order: Experience the confidence and convenience of monitoring your order's journey right from the warehouse to your doorstep with the dedicated tracking system we utilize.
To access this service, simply head over to our [Track Your Order] page.
Here, you'll need to enter your unique order number associated with your purchase. This will unlock real-time shipping details, ensuring you're aware of your package's precise location and anticipated delivery date at all times.
This feature was created with the goal of facilitating a seamless and worry-free shopping experience, promoting transparency, and building trust between us and our valued customers.
We offer global shipping for the convenience of all our customers.
We offer free shipping on all our products to the US, UK, Canada, Australia, and UAE. Additionally, we provide free worldwide shipping, with one exception: the Tuscan Fur Blanket. Due to its substantial weight, this blanket incurs a $47.00 shipping fee for destinations outside of the specified countries. This fee will be calculated at checkout.
All orders are typically processed within 1-3 business days from the order date and shipped the following day. Please allow for additional processing time during holidays and sale periods. Note that we do not ship on weekends.
Orders are usually delivered within two weeks, although, due to high demand or depending on the product and destination, it may take 2 - 4 weeks. If you require your order by a specific date, please contact us at support@softandstylish.com or navigate to the 'Contact Us' page and we will do our best to accommodate your needs.
Order modifications or cancellations should be made within 2 hours of order placement to ensure swift processing. Regrettably, we cannot accommodate requests beyond this period.
If your order has not been received within 30 days of shipping, please contact us immediately. You are eligible for a full refund in such cases.
Our displayed prices are tax-free in US Dollars, but you may be responsible for duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees may be charged upon arrival at the destination and are determined by the local customs office. These charges are the responsibility of the customer and will not be covered by Soft And Stylish. We are not accountable for delays caused by the customs department in your country.
Please verify that your billing and shipping addresses are correct before finalizing your order. In the unfortunate event of a package being lost or missing due to an error in the address provided, Soft And Stylish cannot assume liability. If an error has occurred on our part, we take full responsibility and will duly process a replacement for your original order at no additional charge.
Our products are shipped from a warehouse located in Hong Kong.
Owing to certain logistical factors, there may be instances where items from the same order are shipped in separate packages, even if combined shipping has been requested. We appreciate your understanding in this matter.
If the items are defective, incorrect, or damaged, we offer a 1-year money-back guarantee from the date the product arrives at its destination. Please contact us at support@softandstylish.com or navigate to our 'Contact Us' page to initiate a return. All refunds will be issued to your original form of payment within 7-10 business days following receipt of the returned item or cancellation request.
For any questions or concerns, please reach out to us at support@softandstylish.com or by clicking the chat icon in the corner or through our 'Contact Us' page.
Christmas sale
25% off all of our blankets