Frequently Asked questions

You may reach us at support@softandstylish.com or by navigating to the contact us page or by simply using the chat icon in the bottom right corner.

Yes, we do. Our 1-Year Product Protection Guarantee covers any defects or issues with your product from the date it arrives. If your item has a defect or shows unexpected wear within the first year, you’re eligible for a full refund. Just provide us with proof of the issue, and we’ll assist you with the return and refund process.

We offer free shipping on all our products to the US, UK, Canada, Australia, and UAE. Additionally, we provide free worldwide shipping, with one exception: the Tuscan Fur Blanket. Due to its substantial weight, this blanket incurs a $47.00 shipping fee for destinations outside of the specified countries. This fee will be calculated at checkout.

Yes, we do ship globally.

Orders are usually delivered within two weeks, although, due to high demand or depending on the product and destination, it may take 2 - 4 weeks. If you require your order by a specific date, please contact us at support@softandstylish.com or navigate to the 'Contact Us' page and we will do our best to accommodate your needs.

Typically, orders are delivered within 18 days. However, depending on the product and destination, some orders may require 2 - 4 weeks. If you require your order by a specific date, we encourage you to reach out to us so we can strive to meet your needs.

Our products are shipped from Hong Kong.

We accept all major credit cards, including Mastercard, VISA, and AMEX, as well as PayPal payments.

The prices displayed on our website are tax-free in US Dollars, which means you may be responsible for duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination, and are determined by your local customs office. These charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For further details of these charges, please contact your local customs office.

All orders are managed and dispatched from our warehouse. Please allow for additional processing time during holidays and sale periods. We process orders from Monday through Friday. Orders are typically processed within 1-3 business days from the order date and shipped the next day. Please note that we do not ship on weekends.

To ensure rapid processing of orders, requests for modifications or cancellations must be made within 2hours of placement. We regretfully cannot accommodate requests made beyond this window. If necessary, you can return your received order for a full refund.

Please reach out to us at support@softandstylish.com to initiate a return.

All refunds will be issued to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days following receipt of the returned item or cancellation request. For any queries about when the credit will be posted to your account, please reach out to the card-issuing bank. If you have not received a credit for your return, we suggest contacting your bank or credit card company as it may take some time before the refund is officially posted.

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